What Customers are saying about Big Star Branding!

Testimonials

We will continue to use you!

 

Our account manager Kim does a great job! Her response time to emails/phone calls are always prudent. We've used BSB 3 times now for our youth group shirt orders and will continue to do so.

 

Landon

A huge "high 5" from Dallas

 

I arose to a text at 5:45 am in Dallas from my client about some shirts not going to arrive tomorrow evening in San Antonio for their Grand Opening on Thursday morning. It was a repeat style and logo that they do for many of their other stores. The vendor that handles this normally had dropped the ball on us. I immediately got into work and got on the web to find a place to get these done in less than 48 hours. I came across Big Star Branding, but was so blessed to have reached Kim on the other end when I called your company in San Antonio. Within a couple hours, she was able to locate the shirts in Dallas, confirm she could get me into the production schedule and confirm my artwork was usable with your presses. But the customer service did not stop there. First, I have to say that I have been panicking about this since I was awaken with what was going on. The owner of the majority of the San Antonio market is a VP at the corporation as well. So it's very high profile that these arrive, beautiful and on time. Kim and I discussed upcoming weather issues and I offered to send someone to Irving to counter to counter the shirts to her tonight so at least you could screen print them and get them to the store tomorrow night as well. What did I expect….for her to either tell me no or that I was nuts! Low and behold she told me she had school tonight, but she gave me her parents address to ship them to because they would be arriving while she was in class. Without hesitating she said she would just pick them up on her way into work tomorrow because they lived down the street from her. I don't know what to say, except what an exceptional employee you have. I was in panic mode about this, and she kept calm, and helped me find solutions. You don't find this typically when you find a company on the internet. A huge "high 5" from Dallas for Kim!!!

FAST Service!

 

Ann, Just wanted to let you know the scrapers arrived on time and look great. Thanks again for the FAST service!

 

General Manager / Car Dealership, Brian Landauer

Excellent Customer Support

 

Big Star Branding has always provided excellent customer support and products of the highest caliber. This is why I go back to them time and again.

 

Director - Religious Education, Brian R Merry

Great products

 

"Great products, low prices and fabulous customer service!"

 

Rebecca Peterson

Awesome Service!

 

I just stopped into Big Star Branding and WOW!!!! They really are a one stop shop! They were able to get me my family reunion shirts, mugs, koozies and hats all done really QUICK. I would highly recommend this company for anyone needing anything from shirts, pens mugs everything with a logo!‎

 

Kimberly

Great Customer Service

 

Great Customer Service and they deliver a Quality Product!

 

Janet A. Martin, M.Ed, CPRP

Simply the Best

 

As a new business we were seeking a company that could handle our embroidery needs. After dealing with several other companies we were finally told to give Big Star Branding a try. We did and have been truly blessed by the stellar support and customer service we have received. The "VIP" service we always receive from Ann and Austin is fantastic and has enabled us to provide our customers quality products in a timely manner. Ann, Austin and the Big Star Team are simply the best!

 

Visions Made Real, Nov 16, 2009

A brief note to thank you.

 

Dear Kim and all the people at Big Star Branding

This is just a brief note to thank you for your services at our July 4 and April 15 events this year. We would not be able to pull off events such as these if we didn't have supportive vendors, who are flexible and able to make changes for us at the last minute.
Thanks so much!

 

San Antonio Tea Party, Treasurer Gail Kaciuba -- www.sanantonioteaparty.com

All I Needed!

 

I called Big Star and spoke with Elaine. She knew exactly what product I was looking for and got it to us very quickly. They even fixed my logo and it looks better than ever! I will be back soon, Big Star! Thank you!‎

Great Job!

 

Kori, Mar 23, 2010

Above and Beyond‎‎

 

I do a great deal of work with Big Star on a weekly basis. Even with all the orders I place with them and the rush jobs that they quite often are asked to do I have only had 1 mistake. In my business I work under the theory that mistakes happen, unfortunately. It is not the mistakes that define a business but how they respond to them. The 1 mistake that was made was fixed in just a couple of days without hesitancy. The staff at Big Star continually impresses me by going above and beyond on every order I place with them.‎

Thank you,

 

RA, Apr 16, 2010

Great T-Shirts On Time!

 

I was so surprised that you were able to get my wedding party t-shirts to us on time! Big Star shipped our shirts all the way to Chicago for the Cubs game! Our group looked great and the Cubs won!!! Thanks for making our wedding even more memorable!

 

The Ashtons! - June 19, 2010

I will definitely recommend your company.

 

I cannot thank you enough for getting our order here on time. You and the staff at Big Star Branding have done an outstanding job. The T-Shirts and mugs are absolutely beautiful. I think our POW's are going to love the design and I cannot wait to see the look on their faces when they open their gift bags. Staff have asked me if they could buy the T-Shirt and mug already. These are not for sale and they are only for our POW's. I will definitely recommend your company. I will use your company in the future and you will be our sales person. You have helped to make our event a success.

Respectfully

 

West Texas VA Health Care System, Linda - September 2010

Family Reunion T-Shirts

 

Thanks again for working with us on our second Family Reunion shirts. We had awesome compliments on how great the shirts came out with our pictures on the first ones.

 

Sonya V - October 2010