Big Star Branding respects your privacy and is committed to protecting your personal information. This Privacy Statement explains how we collect, use, and safeguard your information when you interact with us, including through SMS text messaging.
We may collect:
Contact & account details (name, company, email, phone, billing/shipping addresses).
Order data (items, artwork/proofs, approvals, notes, status, invoices, service records).
Communications you exchange with us (email, phone, chat, and SMS/text messages).
Technical data (device/browser, IP, cookie IDs, diagnostics).
Payment data processed by our payment provider (we don’t store full card numbers).
We use information to:
Provide quotes, process and fulfill orders, obtain approvals, and arrange pickup/shipping.
Communicate about orders (status, deliveries, questions/support).
Operate, secure, and improve our websites and services (including fraud prevention).
Meet legal, regulatory, accounting, and contract obligations.
We share information only as needed to operate our business:
Service providers/vendors (hosting, email/SMS platforms, telephone carriers, analytics, shipping, payment processing). These parties may access personal information solely to perform services for us and must protect it appropriately.
Manufacturing/logistics partners that fulfill or deliver your orders.
Legal/compliance when required by law or to protect rights, property, and safety.
We do not sell personal information.
We use Microsoft Teams to send conversational, person-to-person SMS about your orders (e.g., confirm details, request missing info, obtain artwork approval, provide production updates, coordinate pickup/shipping). This section follows Microsoft’s SMS template requirements for privacy and terms.
“Opt-In/Opting In” means consenting to receive one or more text messages (e.g., by providing your mobile number during ordering and acknowledging our disclosure).
“Text Message Service” means messages we send to your mobile number (SMS/MMS or successor technologies).
By consenting to receive text messages from us, you agree to these Text Messaging Terms of Use, plus our website Terms & Conditions and this Privacy Statement (both incorporated by reference).
By agreeing to receive text messages, you consent to use of an electronic record to document your agreement. You may withdraw this consent by replying STOP.
We respect your privacy. We only use information you provide through the Text Message Service to transmit your messages and respond to you. This includes limited sharing with platform providers, phone companies, and other vendors who assist with message delivery; they may use the information only to provide those services.
Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We may disclose information as needed to comply with law, avoid liability, or protect our rights or property. This SMS privacy section supplements (and doesn’t replace) our general Privacy Statement.
We don’t charge you for SMS, but message and data rates may apply per your wireless plan.
This service is a conversational (person-to-person) channel. The number of messages you receive will vary based on your active/recent orders and how you interact with us (for example, if you send a HELP request). Message frequency varies.
To stop receiving texts from a specific Big Star Branding number, reply with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. Because this is a person-to-person service, opt-out requests are specific to each conversation between you and one of our employees (and their associated number). After unsubscribing, we may send a final confirmation text; no further messages will be sent from that number unless you later send START.
For support with SMS or your orders, reply HELP in any active text conversation or email info@bigstarbranding.com. Microsoft Learn
SMS: Reply STOP (or QUIT/END/REVOKE/OPT OUT/CANCEL/UNSUBSCRIBE) to stop texts from a specific number; reply START to resume.
Email: Use the unsubscribe link in non-transactional emails (if any).
Cookies: Manage settings in your browser; blocking cookies may impact site functionality.
We retain order and communication records (including SMS) as long as necessary for operations, legal/financial recordkeeping, dispute resolution, and contract enforcement. Retention periods vary by record type and legal requirements.
We use reasonable administrative, technical, and physical safeguards to protect personal information. No method is 100% secure; we cannot guarantee absolute security.
Our services are intended for business and adult consumers. We do not knowingly collect personal information from children under 13.
Our services are primarily provided in the United States. If you access them from other regions, your information may be processed in the U.S., where laws may differ from those in your jurisdiction.
We may update this Privacy Statement from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of our services after changes are posted constitutes acceptance of the updated notice.
Email: info@bigstarbranding.com
