Big Star Branding — Frequently Asked Questions

 Ordering & Quotes

Q: How do I order custom promotional products online from Big Star Branding?

A: Simply browse our Sage catalog, add items to your quote cart, and submit. Our team reviews your request, confirms pricing and decoration details, and emails a quote within one business day.

Q: Can I get a price quote before ordering custom logo apparel or uniforms?

A: Yes – every order begins with a personalized quote to confirm product options, logo placement, and volume discounts.

Q: Do you offer bulk or volume pricing for business and government buyers?

A: We do. As one of Texas' largest promotional agencies, we leverage supplier partnerships to pass on factory-direct volume discounts.

 Artwork & Decoration

Q: What artwork files do you need for screen printing or embroidery?

A: We prefer vector formats (.AI, .EPS, or .PDF). If you only have a .JPG or .PNG, our in-house art team can convert and clean your logo.

Q: Do you offer logo design or art proof services?

A: Absolutely. Every order includes a complimentary digital proof for your approval before production begins.

Q: Can you match my brand colors exactly on apparel or merchandise?

A: Yes – we use PMS color matching to maintain your brand identity across every product.

 Production & Turnaround

Q: How long does it take to produce custom printed or embroidered items?

A: Standard turnaround is 10–15 business days after art approval. Rush services are available – just ask your brand specialist.

Q: Does Big Star Branding handle embroidery and screen printing in-house?

A: Yes. We proudly operate full in-house production in San Antonio for quality control and faster delivery.

 Shipping & Delivery

Q: Does Big Star Branding ship nationwide?

A: Yes! We ship to all 50 states and can arrange blind shipments or split shipments for multi-location organizations.

Q: Can I pick up my order locally in San Antonio?

A: You can. Local customers are welcome to pick up at our Naco Perrin headquarters.

 Payments & Terms

Q: What payment methods do you accept for promotional product orders?

A: We accept credit cards, ACH, checks, and purchase orders for approved business and government accounts.

Q: Can my school or agency pay by purchase order?

A: Yes – we regularly work with city, county, state, and higher-education procurement offices.

 Company Stores & Programs

Q: Can you create a branded online store for my company or department?

A: Yes – we build custom company stores for employee uniforms, branded giveaways, and fundraising programs.

Q: Do you manage fulfillment and shipping for corporate stores?

A: We do. We handle batching, packaging, and nationwide distribution for multi-location programs.

 Reorders, Returns & Cancellations

Q: How do I reorder the same custom items later?

A: We archive your artwork and specs, making reorders quick and consistent.

Q: Can I change or cancel an order after proof approval?

A: Once production begins, changes may incur costs. Contact your representative immediately for assistance.

 Certifications & Contracts

Q: Is Big Star Branding a certified vendor?

A: Yes. We're a Woman-Owned Small Business (EDWOSB), HUB-certified, DBE, and BuyBoard-approved – and we hold a GSA Schedule for federal buyers.

Q: Do you offer pre-negotiated contract pricing?

A: Many of our clients, including universities and government entities, benefit from pre-negotiated pricing under existing contracts.

 Product Sourcing & Sustainability

Q: Can you provide eco-friendly or USA-made promotional products?

A: Yes – we offer a wide range of recycled, sustainable, and Made-in-USA options.

Q: Which name brands does Big Star Branding carry?

A: We feature trusted names such as Nike, Carhartt, Port Authority, OGIO, YETI, and more.

 Need Help Fast?

Q: How do I contact Big Star Branding?

A: Call (210) 590-2662, email sales@bigstarbranding.com, or visit BigStarBranding.com to chat with a brand specialist.

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 T-Shirts

Q: How do I order custom screen-printed or embroidered T-shirts with my logo?

A: At Big Star Branding, you can browse our T-shirt catalog online, request a quote, and upload your artwork. Once your proof is approved, our in-house screen-printing and embroidery teams handle production and shipping nationwide.

Q: What are the best T-shirt brands for corporate or event uniforms?

A: Top choices include Nike, Port & Company, Bella + Canvas, Gildan, and Comfort Colors. Each offers dependable quality and a range of colors perfect for events, staff apparel, or giveaways.

Q: Can I mix shirt styles and colors in one custom T-shirt order?

Yes. You can combine styles or colors in a single order as long as the imprint design stays the same, helping you save with volume pricing and streamlined production.

 Polos & Corporate Apparel

Q: What's the best polo brand for embroidered company uniforms?

A: Our customers love Nike Dri-FIT, Port Authority, and OGIO polos for comfort and a polished look. Each can be embroidered with your logo for a professional finish.

Q: Can you match my company logo colors exactly on embroidered polos?

A: Yes – we use PMS color matching and high-quality thread to ensure your embroidery perfectly reflects your brand colors.

Q: How long does it take to receive bulk embroidered corporate apparel orders?

Most embroidery orders are completed in 7–10 business days after proof approval. Rush service is available upon request.

 Outerwear & Jackets

Q. What types of logo jackets are best for employee uniforms or giveaways?

A: Soft-shell, fleece, and insulated jackets from Carhartt, Eddie Bauer, and Port Authority are popular choices for branded outerwear programs.

Q: Can I get my company logo embroidered on name-brand jackets?

A: Absolutely. Big Star Branding decorates trusted brands like Carhartt, The North Face, and Columbia with precision embroidery.

Q: Do you offer water-resistant or lightweight custom jackets for outdoor teams?

Yes – we carry a variety of lightweight, waterproof, and wind-resistant options ideal for outdoor crews or field staff.

 Caps & Headwear

Q. Can you embroider my logo on Richardson or Nike caps?

A: Yes, we custom-embroider Richardson, Nike, New Era, and Port Authority caps with detailed stitching that makes your logo stand out.

Q: What's the minimum order for custom embroidered hats?

A: Most hat styles start at 24 pieces, but larger orders qualify for discounted volume pricing.

Q: Do you offer flat-bill, trucker, and dad-hat styles for corporate branding?

A: We sure do – choose from structured, unstructured, mesh-back, flat-bill, and vintage-dad styles to match your company’s look.

 Tote Bags & Bags

Q. Where can I buy custom logo tote bags in bulk for trade shows or corporate gifts?

A: Right here at Big Star Branding. We've been supplying Texas businesses with branded tote bags and promotional bags since 1986.

Q: Do you offer eco-friendly or recycled promotional bags?

A: Yes – our line includes recycled cotton, jute, and non-woven polypropylene totes perfect for green initiatives.

Q: Can you print full-color artwork on canvas or non-woven tote bags?

A: Absolutely. We offer full-color heat-transfer and screen-printing options to make your logo pop on any material.

 Drinkware

Q. Can I order branded YETI or Polar Camel tumblers with my company logo?

A: Yes – upload your artwork to our Sage site, choose engraving or color printing, and our team will deliver custom branded drinkware fast.

Q: What are the most popular custom water bottles for events and giveaways?

A: Our best-sellers include stainless-steel tumblers, BPA-free sports bottles, and vacuum-insulated bottles for long-lasting temperature control.

Q: Do you offer laser engraving or full-color printing on mugs and drinkware?

A: We provide both – choose laser engraving for a premium look or UV full-color printing for vibrant designs.

 Pens & Writing Instruments

Q. What are the best pens for promotional giveaways and trade shows?

A: Affordable, smooth-writing pens like the Javalina Classic or Bic Clic Stic are customer favorites for large events.

Q: Can I get my company logo printed on metal or gel pens?

A: Yes – we offer laser-engraved metal pens and full-color printed gel pens that elevate your brand's presentation.

Q: What's the minimum order for custom pens with fast turnaround?

A: Minimums typically start at 250 pens, with many styles ready to ship in as little as 5 business days.

 Backpacks, Coolers & Duffels

Q. What's the best type of custom bag for employee gifts or client giveaways?

A: Popular options include logo backpacks, duffel bags, and soft-sided coolers—all practical, reusable, and brand-boosting.

Q: Can you decorate name-brand coolers like Coleman or Arctic Zone?

A: Yes – Big Star Branding offers embroidery and heat-transfer decoration on trusted cooler brands.

Q: Do you offer insulated lunch bags or backpack coolers with logos?

A: We do! These are perfect for corporate wellness programs, job-site teams, and employee appreciation gifts.

 Workwear & Uniforms

Q. Can you provide embroidered work shirts and safety uniforms for construction crews?

A: Yes – we supply Red Kap, CornerStone, and Carhartt uniforms with professional embroidery for durable daily wear.

Q: What are the best high-visibility apparel options with company logos?

A: Our ANSI-rated safety vests, T-shirts, and jackets meet job-site standards while displaying your logo proudly.

Q: Do you offer bulk pricing for branded uniforms under state or GSA contracts?

A: Absolutely – we're a HUB-certified, BuyBoard-approved, and GSA-schedule vendor, offering pre-negotiated government pricing.

 Promotional Giveaways

Q. What are the top promotional items for trade shows and community events?

A: Our best sellers include pens, tote bags, lanyards, and tech gadgets that keep your logo visible long after the event.

Q: Can you help me choose affordable giveaways that fit my marketing budget?

A: Yes – our experienced brand specialists can recommend trendy, budget-friendly products tailored to your goals.

Q: Do you offer Texas HUB or GSA-approved pricing on promotional items?

A: Yes. As a Texas HUB-certified and GSA-approved supplier, we provide competitive, pre-negotiated pricing for government and education buyers.

 Safety & PPE Products

Q. Can you print company logos on safety vests, gloves, and masks?

A: Yes – we can brand most safety and PPE gear with screen printing or heat-transfer logos.

Q: What safety gear options meet OSHA or ANSI standards?

A: Our catalog includes high-visibility apparel, hard hats, gloves, and masks that comply with industry standards.

Q: Do you offer bulk orders of branded PPE for government or utility contracts?

A: Absolutely – Big Star Branding supplies large-quantity PPE orders under state, city, and federal contracts.

 Company Stores & Pop-Up Shops

Q. How does a custom online company store work for my employees or team?

A: We create a secure online store where your staff or customers can order branded items directly—complete with your logo and preset pricing.

Q: Can you create a pop-up fundraising store for our school or nonprofit?

A: Yes — we handle setup, design, order batching, and fulfillment so you can raise funds easily through branded merchandise.

Q: How are orders batched, produced, and shipped in company store programs?

A: Orders are typically batched monthly, produced in-house, and shipped to each customer’s address during the first week of the next month.

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